Here Are Four Necessary Traits Of A Customer Service Representative
Excellent customer service is a great way to retain and acquire new customers. Research indicates that 70 percent of consumer decisions are based on how customers feel about their shopping experience. Even more interesting is that 7 in 10 people across the United States are willing to speed more money on products with businesses and companies that provide superior service. With that in mind, let us look at the necessary traits of a solid customer service representative.
The Ability To Empathize With Others
To be an effective customer service representative, you must empathize with customers. Representatives that can build a rapport and establish relationships have the capabilities to keep their own emotions in check and better handle stress on the job. Understanding the feelings and needs of a customer is extremely important for the success of any business. Being able to solve problems with critical thinking is another quality trait of a good customer service representative.
A Good Attitude Is Essential
Customer service representatives must always maintain a positive attitude. A good mood is vital because these reps are often at the forefront of a particular company or brand. Having a friendly tone of voice and an enthusiastic attitude is also beneficial. Positive attitudes among all employees can help raise morale and strengthen relationships within employees in the company.
Communication Skills Are A Must
Being able to speak fluently and coherently is a vital part of the job description for a customer service representative. After all, one of the primary aspects of the job is talking to customers. Being able to have the ability to communicate verbally and in writing is helpful because it can help streamline the communication process between a business and a customer. As a result, you should be able to always get your message across in any particular situation.
Become Familiar With Offered Services And Products
As a customer, there is arguably nothing more frustrating than interacting with representatives who lack knowledge about a company’s offered services and products. Being knowledgeable and passionate about the brand and what they offer is a great way to assist consumers and also help resolve any issues or concerns they may have.
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First Team Staffing, located in Baltimore, MD, specializes in the recruitment and placement of professional and temporary workers. The company, founded in 1982, is now a national leader in our industry. In our 35+ years of business, First Team has remained hands-on, relationship-based, and dedicated to partnerships we forge with our clients. We are proud to help our clients achieve their goals by providing them with a flexible and qualified workforce while providing genuine career opportunities to candidates. First Team Staffing has offices in Baltimore, Aberdeen, White Marsh, Columbia, Bowie, and Sparrows Point, MD. We have recently opened offices in Tennessee and Florida, located in Nashville, La Vergne, Mount Juliet, and Tampa. Visit us online or in-person today to start your job or employee search, or reach us by phone at 410-719-0404. Follow us on Facebook, LinkedIn, and Twitter for employment advice and company updates.