Here Is What Makes A Great Customer Service Representative

First-class customer service is significant in retaining and acquiring new customers. Research indicates that over 70 percent of consumer decisions are based on how customers feel about their shopping experiences. Even more interesting is that seven in 10 people spend more money on products with businesses and companies that provide superior service. Listed below are some helpful traits of a customer service representative.

Empathy Is A Must

The most successful representatives can empathize with customers. By showing empathy to customers, you can build rapport and establish relationships. Understanding customers’ feelings and needs is vital for any business’s success. Being able to solve problems with critical thinking is another quality trait of a good customer service representative.

A Good Attitude Is Crucial

As a customer service representative, you should always maintain a positive attitude. Having a friendly tone of voice and an enthusiastic attitude is also beneficial. Positive attitudes among all employees can help raise morale and strengthen relationships within employees in the company.

Communication Skills

Speaking fluently and coherently is a vital part of the job description. One of the primary aspects of the job is talking to customers, and being able to have the ability to communicate verbally and in writing is helpful because it can help streamline the communication process.

Become Familiar With Offered Services And Products

Being knowledgeable and passionate about the brand and what they offer is a great way to assist consumers and also help resolve any issues or concerns they may have. By becoming more familiar with the services and products offered, you’ll be more equipped for the job.

Let First Team Staffing Be Your Employment Solution

First Team Staffing, located in Baltimore, MD, specializes in the recruitment and placement of professional and temporary workers. The company, founded in 1982, is now a national leader in our industry. In our 35+ years of business, First Team has remained hands-on, relationship-based, and dedicated to partnerships we forge with our clients. We are proud to help our clients achieve their goals by providing them with a flexible and qualified workforce while providing genuine career opportunities to candidates. First Team Staffing has offices in Baltimore, Aberdeen, White Marsh, Columbia, Bowie, and Sparrows Point, MD. We have recently opened offices in Tennessee and Florida, located in Nashville, La Vergne, Mount Juliet, and Tampa. Visit us online or in-person today to start your job or employee search, or reach us by phone at 410-719-0404. Follow us on Facebook, LinkedIn, and Twitter for employment advice and company updates.